Our Customers Service Standard
We are committed to providing fully accessible services that are tailored to the needs of our customers and their changing needs.
Tenancy and Neighbourhood Management Service Standard
Chorus Homes will provide a high-quality service to help residents get the most from their tenancy and will consult with you about any changes which may affect you. We will make sure that everyone is able to access our services, regardless of their individual circumstances.
Resident Involvement Service Standard
Our resident involvement strategy commits us to improving our services by involving and including all of our customers, embedding our “People First” approach. Our customers are at the heart of everything we do, working together with us in order to shape our services and enhance our performance.
Carrying out repairs to your home Service Standard
When you report a repair, our staff will deal with you in a courteous, friendly and professional manner
Leasehold Services Service Standard
The Lettings & Leasehold Team is committed to delivering a high-quality service to our customers. We also want to involve you in a meaningful way in order to continually improve what we do. These ‘Service Standards’ set out what you can expect from us.
Making a Complaint to Chorus Homes Service Standard
We are committed to resolving complaints in a fair, transparent and consistent way.
Equality and Diversity Service Standard
We are committed to considering the needs of all individuals in our day-to-day work and “Putting People” first. We will ensure all aspects of our work eliminates discrimination, foster good relations and promote equal opportunities for all people who use our services, live in the local community or are employed by us.
Letting Homes Service Standard
We are committed to providing fully accessible services that are tailored Letting Homes Service Standard.
What is good behaviour Service Standard
We believe that all residents have a responsibility to the community in which they live and we expect them to understand that responsibility and show courtesy and respect to their neighbours, setting an example to their families.
Collecting Rent Services Charges Service Standard
Our purpose is to ensure income from all our tenures is maximised by delivering a proactive, customer focused and a performance driven service to our customers in the changing environment of Welfare Reform.