Our Customers Service Standard

We are committed to providing fully accessible services that are tailored to the needs of our customers and their changing needs.

Tenancy and Neighbourhood Management Service Standard

Chorus Homes will provide a high-quality service to help residents get the most from their tenancy and will consult with you about any changes which may affect you. We will make sure that everyone is able to access our services, regardless of their individual circumstances.

Resident Involvement Service Standard

Our resident involvement strategy commits us to improving our services by involving and including all of our customers, embedding our “People First” approach. Our customers are at the heart of everything we do, working together with us in order to shape our services and enhance our performance.

Carrying out repairs to your home Service Standard

When you report a repair, our staff will deal with you in a courteous, friendly and professional manner

Leasehold Services Service Standard

The Lettings & Leasehold Team is committed to delivering a high-quality service to our customers. We also want to involve you in a meaningful way in order to continually improve what we do. These ‘Service Standards’ set out what you can expect from us.

Making a Complaint to Chorus Homes Service Standard

We are committed to resolving complaints in a fair, transparent and consistent way.

Equality and Diversity Service Standard

We are committed to considering the needs of all individuals in our day-to-day work and “Putting People” first. We will ensure all aspects of our work eliminates discrimination, foster good relations and promote equal opportunities for all people who use our services, live in the local community or are employed by us.

Letting Homes Service Standard

We are committed to providing fully accessible services that are tailored Letting Homes Service Standard.

What is good behaviour Service Standard

We believe that all residents have a responsibility to the community in which they live and we expect them to understand that responsibility and show courtesy and respect to their neighbours, setting an example to their families.

Collecting Rent Services Charges Service Standard

Our purpose is to ensure income from all our tenures is maximised by delivering a proactive, customer focused and a performance driven service to our customers in the changing environment of Welfare Reform.

In Tune December 2019

In Tune newsletter December 2019

In Tune September 2019

In Tune newsletter September 2019 containing the Customer Annual Report

Chorus Homes Customer Annual Report 2018-19

An exciting view into a vibrant company

ICP Process

Independent Complaint Panel Process

Rent Payment Calendar 2018 - 2020

A useful calendar for 2018 - 2020

Chorus Homes Location Map

Directions to Chorus Homes' Brook House Headquarters

In Tune June 2019

In Tune June 2019

Annual Report 2017-18

Annual Report 2017-18