Drains and drainage

Keeping your drains clear and water clean. 

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This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.

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Each year, households nationwide, put waste down their sinks and toilets, causing blockages to the sewage systems. It’s not only bad for the environment, it causes misery and inconvenience to lots of people, through the bad smells and blocked sewers, all at a huge cost.

We all need to work together and take action to ensure cleaned water is returned safely to our rivers and seas by keeping waste out of our sinks and toilets.

By following some simple steps you can keep water flowing, our sewer system clear and save any problems when it comes to your drains.

Tips for keeping your water and drains clear 

Follow our tips to keep drains clear and water flowing normally in your home.

Keeping drains clear from the bathroom

  • Bins are the best place to get rid of all of your unflushable waste. Keep a bin nearby so no one is tempted to flush them away.
  • Wipes, sanitary items, cotton wool, floss and cotton buds should all go in the bin.
  • Use a sink strainer to stop any hair getting stuck in the plug hole, and empty into a bin.

Keeping drains clear from the kitchen

  • Scrape your pots and pans before putting them in the sink or dishwasher, and put the scraps in the food waste caddy or bin.
  • Collect all fat, oil and grease from cooking in a sealed container and arrange for waste carriers to collect it regularly.
  • Use sink strainers to stop food and hair getting stuck in the drain, and then empty into the bin. You can order a FREE sink strainer from Anglian Water.

Legionella and water safety 

It is our responsibility as your landlord to take precautions to prevent Legionella bacteria being present in the water systems. However, as a customer, you also have a part to play.​ Our Legionella and water safety advice centre article explains how we test your water and what you can do to minimise any risks.