Lifeline is a community alarm system which enables you to call for help or reassurance if you feel unwell or have an accident while alone in your home.
All you need to do is press a button on a telephone or pendant and you will be connected to a control centre. The control centre is staffed 24 hours a day, every day of the year.
You will be able to talk to specially trained staff who will assess your situation and if needed, will contact your family, a friend or the emergency services. You can be heard wherever you are in your home. Even if you cannot speak, the operator will know who you are.
Anyone can apply for a Lifeline regardless of their age or where they live. Often older or disabled persons find this to be a reassuring service, but it is also used by victims of domestic violence. You can download an application form and information pack here.
What equipment is needed?
We attach a special unit to your own telephone, so all you need is a telephone line with a plug in socket and a mains power point nearby.
We will provide you with a small pendant which you can carry with you anywhere around your home, either as a neck or wrist pendant.
Charges for the Lifeline service
You can either rent the equipment from us or buy it. In addition to paying for the equipment you will also pay an annual service charge which includes administration costs and connection to the control centre.
We can supply a key box which enables authorised people such as emergency services to access your home without breaking in. Details of current charges will be provided upon request.
To find out more information about the service, or to apply to be connected to Lifeline, please contact us
We will arrange for a member of staff to call at your home to fit the equipment and show you how to use it.
We will also ask you to give us details about yourself, including at least one family member who can be contacted in the event of an emergency.
You can also download a leaflet about Lifeline here, which contains more information about the service.