Mobility scooters

Advice on using and storing mobility scooters.

Archived content

This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.

FacebookTwitteremail Published , updated

Mobility Scooters

We appreciate that some people wish to use mobility scooters to maintain their independence, making getting out and about easier and more convenient.

However, storing them or charging them in communal areas of flats can be a fire hazard. It can also cause an obstruction for people trying to leave the building in the event of an emergency evacuation.

We have provided the following guidance to ensure customers are aware of correct process to follow if they wish to use and store a mobility scooter safely within a Chorus Homes property.

Getting permission

If you live in a block of flats, you must agree a suitable location with Chorus Homes for storing and charging your mobility scooter. This needs to be done before you purchase your scooter.

If you wish to store and charge your mobility scooter in your own flat, we will inspect your home to ensure you can still escape from your property quickly in the event of an emergency.

If you do choose to store a mobility scooter in a communal area without permission, we may take action to have it removed.

Owning a scooter

Any mobility scooters kept at Chorus Homes building must have appropriate insurance in place. This should include liability insurance in case of either damage to building, or injury involving other people who may be living at or visiting your scheme.

Any damage to Chorus Homes property caused by a mobility scooter will be recovered through the owner’s insurance company. If the owner does not have a current insurance certificate, they will be personally liable for all costs, and asked to remove the scooter from the building immediately until insurances is obtained.

At sheltered schemes a copy of the current insurance certificate must be provided to the Sheltered Housing Warden and subsequent annual renewal certificate


Any resident considering buying a new or second-hand mobility scooter from a commercial retailer will generally be advised on the type of machine, the suitability of the machine and be instructed on all safety aspects of using a mobility scooter. A test run usually concludes the introduction to the machine and all of this should be included in the purchase price.

Residents who purchase a second-hand mobility scooter through local newspaper advertising or similar outlets, do not have this safeguard so must be wary. The mechanical state of the scooter and the state of the batteries, which are expensive to replace, need checking.

Training for use and safekeeping is not the responsibility of Chorus Homes, it is the responsibility of the owner.

 For more information about owning, storing and charging a mobility scooter please talk to your Sheltered Housing Warden (or Neighbourhood Officer if you live in general needs housing). You can also read about the legal rules for owning and using a mobility scooter on the website.