Coronavirus: Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only.
An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.
If your repair is an emergency, please call our Customer Service Centre on 0345 266 9760.
We will ask questions to make sure we keep you and our colleagues safe before arranging a repair.
Please note we are not able to book in repairs that are not an emergency.
We will reintroduce routine repairs as soon as we can and we will let you know when we are able to restart our normal repair service. Our website will also have the latest service updates.
Please be aware that gas and electrical safety checks will continue wherever possible.
Once our normal service delivery is resumed, the online feature to report a repair will be made available again.
Thank you for your patience at this time.
An emergency repair might include:
- Uncontainable leak
- An unusable toilet (if you only have one in the house)
- A total heating or hot-water system failure in winter
If the repair is an emergency then we will arrange for a contractor to call on you within 24 hours. Someone over the age of 16 will need to stay in your home, to allow us access to carry out the repair.