Service charges

A list of charges which might apply to our properties.

Archived content

This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.

FacebookTwitteremail Published , updated

Here's a full list of charges which can apply to our properties – it could be that some, all or none of them apply to you.


The cost of telephone lines within site offices, passenger lifts, fire panels where applicable.

Business rates

Costs relating to the concierge office.


The cost of supplying electricity to the communal area within your block of flats or sheltered scheme.

Cleaning services

The cost of carrying out cleaning services.

Window cleaning

The cost of carrying out window cleaning services to communal areas.

Fire safety

To be carried out in accordance with current fire regulations to include:

  • Full service of Fire alarms.
  • Full service of emergency lighting
  • Fire Risk Assessments
  • Fire Dry Rise Servicing
  • Fire Blanket Inspection and maintenance
  • Fire Shutter Inspection and maintenance
  • Fire Extinguisher Servicing and maintenance
  • Automatic Opening Smoke Vent Servicing and inspection

Site security

Overnight security ensuring health and safety of building and residents is maintained.

Call care system servicing and repairs

Lifeline pull cord system which calls out to a call centre in an emergency.


The cost of supplying gas to your neighbourhood, block of flats or sheltered scheme

Landscaping – core service costs

Your contribution towards landscaping to all external common green areas across the development; drains; and "un-adopted" roads (private roads where the council will not pay for repairs).

Pest control

Control of animal pests in communal areas and gardens

Joseph Rank House concierge and services

The concierge service will include:

  • A first point of contact
  • maintain the building and grounds and undertake fire safety regulation checks
  • Cost also includes a provision for the monitoring of Fire services and security

Managed scheme service costs

Cost attributed to the regular inspection of communal and external areas to ensure the areas are consistently maintained.

Estate audit costs

The cost of supplying the Neighbourhood Warden Service to our neighbourhoods to ensure that the public areas are maintained through regular inspections and health and safety checks of the common areas and estates.

Ground rent

A fee payable to the Freeholder of the land on which a block of flats is long leased.


Provision of on-site meals.

Administration cost

Management and Administration costs including the collection of service charge administration for the budget and maintenance of financial records. Costs also include the collection of service/estate charges and rent.

Annual maintenance contract

  • BMS Control Panel
  • Boilers
  • Air & Dirt Separator
  • Strainers
  • Pressurisation Unit
  • Expansion Vessels
  • Circulating Pumps
  • Gas service & interlock controls
  • Cold water storage tanks
  • Booster set
  • Natural Ventilation system
  • Smoke Ventilation system
  • Dry risers
  • Rain Water Drainage & Irrigation Pumps
  • Sump Pumps
  • Electric Water Heaters
  • Valves
  • Emergency Lighting
  • Fire Alarm systems
  • Security Entry system and Lighting Protection carried out by external contractor

Lift servicing

The cost of servicing a passenger lift that is available to residents.

Door entry service

The cost of servicing the door entry system with the block.

Pumping equipment servicing

The cost of servicing the equipment used to boost the water pressure around the block.

Legionella testing and works

Monthly safety testing and analysis of the communal water supply.

Intruder alarms

Regular testing and servicing of Intruder Alarms.

Asbestos surveys and works

Annual re-inspection survey of Asbestos Management report for the communal areas.

Stairlift service

The cost of servicing the communal stair lift to ensure the on-going safety of the equipment is maintained.

Play equipment

Maintenance and inspection of play equipment within your neighbourhood.

Communal shower cleaning

The cost of descaling communal shower heads to reduce the risk of Legionella growth.

Hearing loop servicing

Servicing and maintenance of specialist type of sound system for those who use hearing aids.

Communal tumble dryer or washing machine

Servicing and maintenance of communal equipment.

Air handling system servicing

Servicing plan.

Heating interface unit servicing

Servicing plan.

Communal Barrier

Servicing Plan for automatic barriers to car park areas and/or building entrances and exits.

Communal gate servicing

Servicing Plan for automatic gates to car park areas and/or building entrances and exits.

Communal gas boiler servicing

Maintenance and annual service of communal gas boilers.

Automatic garage shutter door

Annual servicing of the garage roller shutter doors.

Communal sanitary cleaning

Removal of chemical waste from communal toilets.

Eye anchor point servicing

Inspection and Servicing of working from height equipment.

Fixed access ladder inspection

Inspection and Servicing of working from height equipment.

Fixed line fall arrest system servicing

Inspection and Servicing of working from height equipment.

Water control calorifier inspection and blowdown

The cost to drain and clean communal water systems and reduce the risk of Legionella growth.

Car park drainage system

Clearing and maintenance of car pumping equipment.

Wheelchair passenger lift servicing

Servicing of a wheelchair passenger lift, which is separate to regular lift servicing

Lightning conductor maintenance costs

Maintaining and servicing of Lightning conductor equipment on the roof of the building.

CCTV costs

Maintaining and servicing of CCTV equipment in communal areas.