Coronavirus Repairs Update: Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only. More information here.

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Complaint form

A complaint is an expression of dissatisfaction about the standard of service. This means actions or lack of action affecting an individual customer or group of customers, where the initial response does not prove satisfactory.

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Your complaint

The more information you supply (e.g. tenancy number and address) will help us answer your message more quickly, but it's OK if you don't.

* Please make sure this is filled out

* Please make sure this is filled out

* Please make sure this is filled out: tell us in detail what the problem is, and what you think the outcome of your complaint should be.

By clicking send you agree that information supplied will be used in accordance with the company's responsibilities under the General Data Protection Regulation 2018. A full privacy statement, which sets out every aspect of how your information is used and processed and your rights, is available here.