How to get involved

Shaping our services so they serve you better.

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We have lots of opportunities for you to be involved so you can help to shape and improve our services.

Here are some of the involvement opportunities currently on offer. They are constantly being improved and updated so please contact us and together we can find the best way to suit your specific interests, skills and availability. Whether you’d like to attend regular meetings or just answer occasional email surveys, there are ways you can take part in order to make a difference.

Resident Scrutiny Panel

1-2 days a month

The panel monitors performance to ensure that objectives are met, services are shaped around our residents and to hold Chorus Homes to account. Recommendations go to senior management and board. Full training provided.

Digital Editorial Panel

1-2 hours every month

Help to review each edition of the In Tune newsletter, and plan articles or themes for future editions. Check documents via email to ensure that they are customer friendly. Great for customers who are short on time but want to get involved.

Independent Complaints Panel

1 day a month

We're looking for people who want to help customers and their housing provider resolve complaints. The panel includes customers from Derwent Living and Tuntum Housing. Full training is provided.

Community and Block Representative

1 hour a month

Each rep volunteers to communicate issues on behalf of their local area, which are followed up by Chorus Homes and other relevant partner agencies. Also voice enquiries and suggestions for community development.

Junior Wardens

7 x 30 minute sessions

Engaging students in fun activities that educate them about issues affecting their local community, and developing an understanding of their health and well being. Sessions run every two weeks, during school lunchtimes.

Customer Conferences

2 half days per year

We host themed conferences for residents to share their views and experiences. These provide the opportunity to meet other residents and staff, with refreshments and food provided. All customers are welcome!

Reality Checkers

30 minutes per month

You can be a reality checker who provides feedback by visiting our office, telephoning, or e-mailing to tell us about your real time experiences of our services, such as customer service skills, quality and speed of repairs.

Customer Surveys

10 minutes

Receive surveys electronically or by post that can influence a variety of Chorus Homes services. Our recent customer opinion survey helped us create our Customer Service Action Plan, improving services directly from your feedback.

Online and Social Media

10 minutes

We provide a variety of ways to get involved online. Keep up-to-date with the latest news from Chorus Homes via the web, Facebook or Twitter.

How you can be involved in making decisions

The types of decisions you can be involved in making fall into three areas:

  • Strategic and policy decisions
  • Tenure specific decisions
  • Local area based decisions

Strategic and policy decisions

  • At Chorus Homes we aim to involve you at the heart of the decisions making process and on the issues that will have the greatest impact on all our customers.
  • As part of their role the many of our forums and panels look at and make decisions on Chorus Homes’s strategies and polices, affecting the services received by all our customers and the future direction of the business.

Tenure specific decisions

  • Some of the decisions that you can make may affect a particular group or tenure such as leaseholders for example. If you want to be involved in making decisions relating to your tenure group or service area there are options for involvement.

Local area based decisions

  • Often customers feel that the most important decisions they can make are those that directly affect their neighbourhood. To influence the decisions that are made at a local level there are involvement options available, some of these will vary between areas.

Training and support

Effective involvement can shape and improve services, so it is important it’s done well.  Training can be delivered in a number of ways and it will always be free of charge. We will also reimburse you for any out of pocket expenses such as travel costs, or provide transport for you.

Please take a look at our Training and support page to find out more.

Frequently Asked Questions

What is Customer engagement?

Customer engagement is your opportunity to have a say and influence decisions that affect your homes, the services you receive and the area in which you live. Through customer engagement we can ensure that customers are at the heart of our decision making process, and with your feedback understand the needs of our customers, whilst continually striving to improve services and satisfaction. Through our wide range of involvement initiatives we want to ensure that all customers have equal access and opportunity to be able to get involved and have their say.

I would like to get involved but attending meetings isn’t always right for me, what else is available?

Chorus Homes have a range of methods for our customers to be able to have their say. As well as holding meetings we carry out consultation through email and text surveys, in addition to postal surveys or those done over the phone. We are also looking at ways of creating more opportunities for e-involvement such as online discussion forums and polls. If this sounds like something that you would be interested in, just make sure we have your up to date contact details such as phone number and email address.

An upcoming meeting is out of my area but I’d really like to come along, I don’t have my own transport is there any alternative?

We want to make our initiatives and events accessible to everyone, therefore we can provide transport where required – and also cover travel expenses for customers who do have their own transport, or make use of public transport.

I’d like to get involved but can’t commit all the time, is there anything else I can do?

Chorus Homes understand that our customers lead busy lives with many other commitments, but we also know that it is important to you to be able to have your say. Therefore, we can work with you to find an initiative that is right for you. The Forum is a meeting that takes place every other month and customers can attend as and when they wish. There is no membership, meaning that customers are not relied upon to heavily commit. You can also take part in occasional questionnaires or surveys to give us your feedback on topics specific to particular service areas. Your views and opinions help shape services and drive improvement.

How can I find out more about becoming involved?

Take a look at the various options within this section. This area gives an overview of the type of opportunities available. You can also contact us to find out more.


STAR awards

STAR awards are designed to recognise when people go above and beyond to help others. As part of the Places for People Group, Chorus Homes customers can enter nominations for both the People's Choice and Good Neighbour awards.

People's Choice

This is your chance to thank a member of Chorus Homes staff that you feel has been supportive, dedicated and worked hard to help you or someone you know. To nominate someone - or even an entire team - please complete the Star Awards nomination form.

Good Neighbour

Do you know someone who works tirelessly for their community? Then nominate them for the Good Neighbour award and give them the recognition they deserve.