We're Jane Temple and Joel Atkins, and we're responsible for all customer engagement activities within the organisation. This means creating opportunities for our residents, customers and tenants to get involved and have their say on how services are delivered.
We try to provide a good mix of involvement styles to suit as many people as possible, from the more traditional meetings and forums to our digital offerings. If you're interested in taking part, you can find out more on the How to get involved page!
Resident involvement manager
Jane has worked for Chorus Homes since 2018, with a career history within adult social care, and is committed to promoting and encouraging customer involvement.
Jane emphasises “It is you as the customer that can truly make a difference to the services we provide. By sharing your feedback and ideas you can help to reshape and influence services in order to make improvements.”
Resident involvement officer
Joel has worked for Chorus Homes for over six years and during this time has worked in several roles – initially as a neighbourhood warden, then a neighbourhood officer, and now resident involvement officer. This means he has an excellent knowledge of housing and the issues that residents are dealing with.
Joel says, “I really enjoy my role because I get to work with our customers on a daily basis to help shape the services we provide and in turn create a positive customer experience.”
Get in touch!
We are keen to listen to your feedback, whether that’s through meetings, customer conferences, events, surveys, via telephone conversations, our website or emails. We will share your feedback with the board and relevant teams in order to improve the quality of the services we offer.
There’s a wide variety of events and ways to have your say. If you’d like more information, please contact us: