Coronavirus information
Find out what we are doing about COVID19 Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only. More information here.
Find out what we are doing about COVID19 Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only. More information here.
The RSP undertook their first review and chose to scrutinise the Anti-Social Behaviour service.
From January 2019 until completion in July 2019, the newly established Resident Scrutiny Panel (RSP) for Chorus Homes undertook their first review and chose to scrutinise the Anti-Social Behaviour service, which is part of the Neighbourhood Services department.
The Panel chose this topic, with a view to making recommendations for improvements. After going through Chorus Homes Key Performance Indicators (KPI’s) and compelling performance evidence and feedback from key stakeholders that indicated there was a need to improve performance and the service for tenants.
During this review the RSP researched and reviewed many documents, including:
In addition the RSP interviewed three members of staff, in order to gain a greater understanding of the service :
Other Agency Interviews
Below is a chart documenting the RSP’s recommendations and the outcomes agreed by the Board and Senior Leadership Team for implementation.
Recommendation | Outcome | Timescale |
---|---|---|
Chorus Homes introduce an early mediation service for customers | Head of Service is establishing costs for training staff and customers with a view to introducing in 2020 | April 2020 |
ASB documents to be reviewed and updated | Documentation reviewed and updated | Complete |
Update ASB area of website | Being updated | June 2020 |
Action plans and Risk Assessments should be carried out on all cases | Action Plans and Risk Assessments will be carried out all cases | Complete |
An induction pack at recruitment stage, to include person centred, customer service skills and conflict resolution for front line staff | New staff now all complete a Places for People induction and person centred training is provided to all staff. Frontline staff to receive refresher training in personal safety, as well as new staff members. | Complete |