Making it easier to make your rent payments

Ways to pay

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This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.

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Pay by Direct Debit

  • Easy, secure and hassle-free
  • Totally flexible – you decide the collection date and frequency (weekly, fortnightly, four-weekly, monthly… it’s up to you)
  • You will need to have a bank or building society account
  • Paid automatically – on time, every time, giving you peace of mind
  • Please call our Income Recovery Team on 0345 266 9760 and select option 1

Autopayment Telephone Payment Service

Our automated telephone payment service enables customers to make secure payments either from a landline or mobile phone, 24 hours a day, 7 days a week.

You can call our dedicated telephone line on 0345 266 9760 (*see below). This is a service managed by our payment company allpay.

* Please note: Calls are charged at the same rate as normal landlines starting with “01” or “02”, whether you call from a landline or a mobile. If your phone tariff offers inclusive calls to landline numbers, calls to numbers starting “03” will be included on the same basis.