Coronavirus information
Find out what we are doing about COVID19 Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only. More information here.
Making it easier to make your rent payments
Ways to pay
Archived content
This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.
Pay by Direct Debit
- Easy, secure and hassle-free
- Totally flexible – you decide the collection date and frequency (weekly, fortnightly, four-weekly, monthly… it’s up to you)
- You will need to have a bank or building society account
- Paid automatically – on time, every time, giving you peace of mind
- Please call our Income Recovery Team on 0345 266 9760 and select option 1
Autopayment Telephone Payment Service
Our automated telephone payment service enables customers to make secure payments either from a landline or mobile phone, 24 hours a day, 7 days a week.
You can call our dedicated telephone line on 0345 266 9760 (*see below). This is a service managed by our payment company allpay.
* Please note: Calls are charged at the same rate as normal landlines starting with “01” or “02”, whether you call from a landline or a mobile. If your phone tariff offers inclusive calls to landline numbers, calls to numbers starting “03” will be included on the same basis.