Together with Tenants

By Janet Boston, Chorus Homes Resident

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The National Housing Federation, in consultation with its members, tenants, resident consultation groups and other interested parties has put together Together with Tenants to strengthen the relationship between housing providers and tenants.

They have also established a National Tenants’ Advisory Panel who are a group of tenants from housing associations all over the country. I am pleased to say that I was selected to be one of the fifteen members of this panel through a process of application and interview.

We are meeting regularly to consider and examine the charter, and have been an instrumental part of a change from the original four point version to a more wide ranging six point one.

I am so pleased to be able to say that Chorus Homes is an early adopter of the National Housing Association Together with Tenants Charter.

I have been an involved resident for over ten years and during that time I have served on most resident panels and was a board member for several years.

I am currently working with the Scrutiny panel, the Independent Complaints panel, and a small group looking at the painting programme.

I am also a member of the Places for People National Customer Group Steering Committee. I attended the National Housing Federation Summit this year where I had the opportunity to speak with a wide range of people.

I also attended a consultation event on the Social Housing Green Paper where I spoke with the Housing Minister, and have been honoured to speak at our Customer Conference on the Together with Tenants Charter.

The Charter Commitments

  1. Relationships
    Open, honest, respectful and transparent relationships.
  2. Communication
    Clear, accessible and timely information covering all matters of interest and concern.
  3. Voice and influence
    Every tenant will be listened to, their views valued, and they can speak without fear.
  4. Accountability
    Customers will work in partnership to scrutinise their Housing Associations and hold them to account.
  5. Quality
    Customers can expect their homes to be good quality, well maintained, safe and well managed.
  6. When things go wrong
    Simple and accessible ways to raise issues. Timely advice and support when things go wrong.