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Reporting on our residents conference

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Residents and local Councillors joined staff for a morning of really good discussion and priority setting at our residents conference on 17 May.

Above: Residents conference workshops.
Below: Katie Hartshorn, Customer Experience Manager

The new ‘workshop style’ conference informed residents about our performance and gave opportunities for residents to have their say. It was a fantastic morning with lively and informative discussions and we received overwhelmingly positive feedback.

Residents helped us to identify how we are performing, which is incredibly valuable to us, as it helps us to grow and develop as an organisation and better understand our customers’ needs. You can see the outcomes in the table below, and we have already created a customer service action plan to take forward some exciting new initiatives.



Well done to Janet Boston for her Tenants Advisory Panel role with the National Housing Federation, and to Peter Wright for his Hunts Forum Rural Volunteer Award!


Things we do well

  • Fire safety
  • Tenancy management
  • Face to face communication
  • Community projects

Things we could improve

  • Antisocial behaviour
  • Repairs and maintenance
  • Service Centre

Your priorities

  • Repairs and maintenance
  • Service Centre
  • Safeguarding