Improving our repairs service

Important improvements to the way we book repairs.

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During April and May 2019 some of our residents experienced longer than expected waiting times when reporting repairs. This is because we were making changes to the way we arrange appointments for repairs.

Our new system ensures that we are are able to efficiently schedule and manage repairs.

Residents will start to experience some of the added benefits of the system which includes an appointment confirmation via text message and text updates when the Trade Operative is on their way to your home.

We are sorry for any delays you may have experienced and would like to thank you for your patience whilst we made this important upgrade and trained our service centre team on the new system.