Coronavirus information
Find out what we are doing about COVID19 Due to the government announcement on 4th January we are responding to requests for emergency repairs and gas repairs only. More information here.
Maintaining your home
Keeping your home in good condition is a shared responsibility.
Archived content
This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.
As your landlord, we are responsible for maintaining the structure, the outside of your home, any fixtures and fittings we have provided and any communal areas.
You can report your routine repairs via the report a repair page or by calling 0345 8509994. We aim to attend all routine repairs within 28 days.
If a repair is an emergency please contact our Customer Service Centre and a member of the Property Maintenance Team will aim to visit your home within 24-hours.
Remember that as a tenant, you are responsible for replacing items such as light bulbs, and for any repairs as a result of accidental damage such as minor cracks in walls or a blocked bath, basin, sink, shower or toilet.
Do you know who is responsible?
| Gas leaks | Us |
| Accidental Damage | You |
| Uncontainable water leaks | Us |
| Draught proofing | You |
| Complete loss of heating and water | Us |