Places for People is now accepting non-emergency repairs as lockdown restrictions are gradually eased. To report a repair please use our report a repair form. We expect high demand as the telephone service re-opens so, where possible, please use our online service.

Keeping you safe
Before starting work, we will ask if anyone in your home is shielding, self-isolating or showing any symptoms of COVID-19. We will only carry out emergency work in certain circumstances if someone in your household is self-isolating or has tested positive for the virus.

While in your home our operatives will be using new safe ways of working designed to reduce the spread of coronavirus. This includes wearing personal protective equipment and wiping down surfaces they touch with disinfectant wipes. Our teams follow social distancing guidelines of two metres, so we may ask you to stay in a separate room during the visit. Operatives will let themselves out when they have finished but will check that you are happy with the work first.

Help and support
If you need any help or support or have any questions about the restarting of our repairs service, please visit call 0345 266 9760. Our Customer Service Centre’s normal opening hours are Monday to Thursday 9am-5pm Friday 9am -4.30pm (excluding bank holidays).

We will be asking additional questions to make sure we safeguard you and our staff before arranging a repair. Please ensure that you add your name, full address, and contact details to enable your repair enquiry to be dealt with once our normal repair service is resumed. Thank you for your patience at this time.

Identity Cards

All of our employees carry identity cards. For your own safety please ensure that you ask to see their identity card before you let them into your home.

If you are unable to keep to your appointment, please call immediately on 0345 850 9994. Please note that for emergency repairs, you must be available for 24 hours from reporting the repair – if not, you may be charged for a wasted visit, or be asked to call in when you are available for 24 hours.

Chorus Homes’ responsibilities

Chorus Homes is responsible for maintaining the structure and exterior of your home, its main services and the communal areas in blocks of flats*. In particular, Chorus Homes is responsible for:

The structure of your home:

  • Roof
  • Chimneys
  • Gutters and rainwater pipes
  • Ceilings
  • Window frames and external doors
  • Floors

Areas outside of your home:

  • Steps and paths
  • Drains and soakaways
  • Garages and sheds owned by Chorus Homes
  • Fencing (please refer to our Fencing policy)
  • Lifts, heating, plant and lighting in communal areas.

The services and fittings in your home:

  • Plumbing and pipes
  • Heating and appliances
  • Installations for the supply of water, gas, electricity and sanitation (we will provide either a gas or an electric supply for cooking facilities; if you require a different supply to the one provided, you will need to request our written permission before arranging this work independently by a qualified registered professional)
  • Baths, basins and sinks
  • Internal walls (plastering but not decorative finishes such as Artex)
  • Communal equipment: lifts, heating plant and lighting of communal areas
  • Smoke alarms and C02 alarms where fitted by Chorus Homes.

*Except if due to malicious damage, misuse or negligence where no crime number has been reported.

Tenant responsibilities

You are responsible for the items listed below:

Home and garden:

  • Clearance of blockages in waste pipes and toilets caused by lack of care (e.g. cooking waste, nappies, excessive toilet roll, wet wipes, sanitary items)
  • Fitting draught excluders on internal doors
  • Managing excessive condensation
  • Various pests. Please see our page on dealing with pests & rodents.
  • Maintaining your garden
  • Keeping the property in good condition internally.

Fixtures and Fittings:

  • Fixtures and fittings, such as curtain rails
  • Replacing light bulbs, fluorescent tubes and their starter mechanisms
  • Internal doors, including handles and fittings and adjusting doors for carpet fitting
  • Replacing locks and lost keys
  • Replacing sink plugs and chains
  • De-scaling baths, sanitary ware and kitchen sinks
  • Replacing toilet seats
  • Repairing/renewing gate catches
  • Child locks (other than for upstairs windows) and security chains.

The list above is not exhaustive and is only to be used as a guideline. If for some reason you are unable to carry out any of these tasks please contact us on 0345 266 9760. We will charge you if we carry out this work on your behalf.

You can request a repair using our online form.

Request a Repair