Coronavirus information

We are proactively monitoring the coronavirus outbreak, including the latest Government and NHS advice.

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The health and wellbeing of our people is our priority. We will do all we can to support our customers, colleagues, clients, contractors and visitors.

We hope by following the advice together we can reduce the spread of coronavirus (COVID-19).

Repairs

Chorus Homes is now accepting non-emergency repairs as lockdown restrictions are gradually eased. To report a repair please use our online form.

Keeping you safe
Before starting work, we will ask if anyone in your home is shielding, self-isolating or showing any symptoms of COVID-19. We will only carry out emergency work in certain circumstances if someone in your household is self-isolating or has tested positive for the virus.

While in your home our operatives will be using new safe ways of working designed to reduce the spread of coronavirus. This includes wearing personal protective equipment and wiping down surfaces they touch with disinfectant wipes. Our teams follow social distancing guidelines of two metres, so we may ask you to stay in a separate room during the visit. Operatives will let themselves out when they have finished but will check that you are happy with the work first.

Help and support
If you need any help or support or have any questions about the restarting of our repairs service, please visit call 0345 266 9760. Our Customer Service Centre’s normal opening hours are Monday to Thursday 9am-5pm Friday 9am -4.30pm (excluding bank holidays).

Identity Cards

All of our employees carry identity cards. For your own safety please ensure that you ask to see their identity card before you let them into your home.

Guidance for customers

Continuing to provide support to our customers is important to us and we are doing all we can to make this happen. If you are reporting a repair with our Customer Service Centre, we will be asking additional questions prior to arranging a home visit.

Please note we are prioritising attending to emergency repairs.

Unfortunately the Coronavirus situation is having an impact on the level of service to you and we are not currently meeting all our customer service standards. We changed  services in line with Government guidance to safeguard our customers and our staff.

The Government information around coronavirus changes frequently. We advise you to keep a close eye on the NHS website and the Government website for up-to-date information.

We are experiencing an increase in our calls to the Customer Service Centre, so it will take longer than usual to speak with someone.

Guidance for customers living in our Sheltered and Extra Care schemes

To help protect you and your neighbours we strongly advise that you follow government guidance by not inviting any visitors to your home unless they are delivering food and essential household items, medication or personal care.

We will contact you to check you are able to access the essential goods and services that you need and should you have any problems we will work with you to put a plan in place.

Guidance for visitors to our offices

In line with Government guidance to safeguard all concerned our offices are closed to the public and our staff are working from home and conducting meetings via phone, conference call or video call.

Guidance for contractors visiting our offices or homes

If you are due to visit one of our offices, as our offices are closed and our colleagues are working from home, please get in touch with your contact directly.

We appreciate your patience, understanding and cooperation at this critical time. Please check this website for further updates, or speak directly with your contact at Chorus Homes 

Thank you.