To strengthen our customer governance and group approach to customer involvement, we are in the process of introducing a National Customer Group (NCG).
The NCG will include customers from:
- Derwent Living
- Chorus Homes
- Castle Rock Edinvar
- Places Homes
- Living Plus
The NCG will have a strategic overview and influence on key issues, policies and strategic priorities affecting services to customers across the Affordable Housing Group as a whole.
The group will represent the customer's voice, it will work with smaller more local customer involvement groups such as scrutiny teams and ensure there is a two-way communication between Places for People Regulated Board and customers. The group will help shape and improve services whilst sharing best practice across the Affordable Housing Group.