The Warm Home Discount

You could get £140 off your electricity bill for winter 2020 to 2021  

Archived content

This article was created over 12 months ago. It may contain information or references to services, projects and initiatives which are no longer available. For up-to-date customer help and support please visit our advice centre.

FacebookTwitteremail Published

What is the Warm Home Discount?

The Warm Home Discount is a government scheme offering a £140 discount towards your winter electricity bill. If you qualify for this discount, the money isn’t paid to you, it’s a one-off discount applied directly to your electricity account between October 2020 and March 2021.  

You can qualify for the discount if you use a credit or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, either a voucher you can use to top up your pay-as-you-go meter or a payment made directly to your electricity account (if you pay by bill or direct debit). 

Do I qualify for the Warm Home Discount?

If you are in receipt of the Guarantee Credit part of Pension Credit you will automatically receive the discount. You will receive a letter between October and December 2020 to confirm this. This letter will say if you need to call a helpline by 26 February 2021 to confirm your details. Your electricity supplier will apply the discount to your bill by 31 March 2021. If you do not receive a letter, please contact the Warm Home Discount helpline on 0800 731 0214, Monday to Friday, 8am to 6pm. Call charges will apply. 

If you are in receipt of certain benefits, on a low income and/or have a disability you may also qualify for the discount as part of the broader group if your electricity supplier offers this.

How do I register for the Warm Home Discount?

The scheme is now open with the big six energy suppliers (British Gas, EDF, E.ON, Npower, Scottish Power and SSE Hydro) and is allocated on a first come first served basis so once the fund runs out, no further registrations will be allowed. If you are with another supplier please contact them directly for details. 

To find out if you qualify and to register, call your electricity supplier today. Please make sure you register as soon as you can to avoid missing out on this discount. Don’t Delay, Act Today! 

Contact us

For more information on the Warm Home Discount scheme please click here or email our Tenancy Support Officer, Adam Gowers on